Refund policy

Cancellation Window

  • Cancellation requests must be raised within 24 hours of placing the order.
  • Requests raised after this period will not be accepted.

  • All cancellation, exchange and return requests must be initiated by contacting us directly at support@gustoshop.in

Defective/Wrong/Damaged Item

  • Must be reported within 48 hours of delivery.
  • Provide clear unboxing videos, photos of the damaged product, and the original packaging.
  • Requests raised after this period will not be accepted.

Return/Exchange Window

  • Return or Exchange requests must be raised within 7 days of delivery.
  • Requests raised after this period will not be accepted.
  • Images and an unboxing video may be required for verification.

Eligible for Return/Exchange

Products are eligible for return/exchange only if:

  • Unused, unworn, and unwashed
  • With Original tags, labels, and packaging are intact

Valid reasons for return/exchange:

  • Defective or damaged product
  • Wrong item delivered

⚠️ Returns or exchanges are allowed ONLY for defective, damaged, or incorrect items.
Returns or exchanges for another design, size, color, or any other product across the website/app are not permitted.

Not Eligible for Return/Exchange

  • Used, washed, worn, or altered products
  • Missing tags, packaging, or invoice
  • Size issues (ordered the wrong size or change of preference)
  • Color issues (ordered the wrong color or change of preference)
  • Clearance, discounted, or “Final Sale” items
  • Requests raised after the allowed timeframe
  • Multiple exchanges for the same order (only one exchange per order allowed)

⚠️ If an unboxing video is not provided and the issue cannot be verified; GUSTO will not be liable for refunds or replacements.

Refund Method

  • Refunds are processed to the original mode of payment.
  • COD charges, shipping charges, and gifting charges (if any) are non-refundable and apply each time an order is placed.

Shipping

  • Reverse pickup is arranged only after exchange approval.
  • Additional shipping or pickup charges will apply for returns or exchanges.
  • All shipping and handling charges are strictly non-refundable.

Inspection

  • All returned or exchanged products are inspected upon receipt.
  • If the product fails quality checks, the return or exchange will be rejected.