FAQ'S
How do I confirm my order status?
Once your order is successfully placed, you will receive a 5-digit order number (e.g., #12345).
All orders are dispatched within 24 hours, and you will receive an email with tracking details and the estimated delivery date.
📌 Please check your spam or promotions folder if you don’t see the email.
I am unable to place an order online. What can I do?
No worries! email us immediately at support@gustoshop.in
with your order number. Our team will assist you end-to-end.
My transaction has failed. What should I do?
If you have received an order confirmation email along with a message stating that the transaction has failed, there is no need to worry.
This may occur due to a temporary payment gateway issue. Once an Order Number is successfully generated, your order will be processed, shipped, and delivered as per GUSTO’s standard policies.
📌 No further action is required from your side in such cases.
Can I cancel or amend my order?
Once an order is confirmed and an Order Number is generated, cancellations are not permitted.
However, you may request modifications (size or product) only if the order status is “Unfulfilled.”
Once the AWB (shipping label) is generated, no changes can be made.
To request changes, email us immediately at support@gustoshop.in with your order number.
Can I change my delivery address after placing an order?
Yes, delivery address changes are possible only if the order is still unfulfilled.
Once the AWB is generated, the address cannot be modified.
Please email support@gustoshop.in with your order number as soon as possible.
How can I pay for my order?
Debit/Credit Cards
Net Banking
UPI
Wallet Payment
Cash on Delivery (COD)
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number
via email. You can use this to track your package in real-time.
I received a faulty or damaged product. What should I do?
Please email support@gustoshop.in with:
- Your Order Number
- Clear images showing the defect
Once verified, our team will arrange a reverse pickup
and dispatch a replacement product.
I received an incorrect or missing item. What should Ido?
Kindly contact us at ordersupport@gusto.in with:
- Your Order Number
- Photographic proof of the issue
After confirmation, we will recall the item (if required)
and ship the correct product at the earliest.
Can I exchange an item?
Yes. GUSTO offers an exchange window of 10 days:
To place an exchange request, please initiate it
within 10 days of receiving the product.
📌 All exchange
requests are subject to a quality check.
When will an exchange be declined?
We reserve the right to reject an exchange request if:
- The product has been used, worn, or washed
- The product is damaged
- Original tags, labels, or packaging are missing
I won’t be home to receive my order. What should I do?
We recommend providing a delivery address where someone is available to receive the package. If delivery fails, the courier will attempt delivery up to two additional times before marking the order as Return to Origin (RTO).
To avoid this, please inform us in advance at support@gustoshop.in so we can hold or reschedule the shipment.
Can I change my delivery address after placing an order?
Yes, delivery address changes are possible only if the order is still unfulfilled.
Once the AWB is generated, the address cannot be modified.
Please email support@gustoshop.in with your order number as soon as possible.
How do I apply a Gift Card?
Enter the Gift Card code received via email at the checkout page.
Please ensure the card is used within the validity period, as expired Gift Cards cannot be reactivated.
Can I get a custom-made design?
Yes, GUSTO offers custom design requests on a case-by-case basis.
To inquire about a custom order, please email us at support@gustoshop.in with your requirements. Our team will review the request and get in touch with you shortly.
📌 Custom orders are subject to feasibility, timelines, and minimum order requirements.
